Refund Policy

1. Overview

This Refund Policy explains the terms under which refunds are granted for purchases made on Scaleswap, a service operated by Klen Digital LLC ("Scaleswap", "we", "us"). By making a purchase, you agree to this Refund Policy together with our Terms of Service.

Scaleswap is currently offered free of charge during early access. This policy applies to any paid subscription or one-time purchase once paid plans become available.

2. Merchant of Record

Our order process and payments are conducted by our online reseller and Merchant of Record, Paddle.com. Paddle handles all customer billing, payment processing, and tax obligations on our behalf. When you make a purchase, Paddle is the seller of record for your order.

Refunds are processed by Paddle in accordance with this policy. Paddle's own Buyer Terms and Conditions also apply to your purchase.

3. 14-Day Money-Back Guarantee

We want you to be satisfied with Scaleswap. If you are not happy with your purchase, you may request a full refund within fourteen (14) days of the original transaction date, for any reason.

This applies to your first purchase of a given plan. Refunds requested after the 14-day window may be granted at our sole discretion.

4. How to Request a Refund

To request a refund, contact us with your order details and, if possible, the receipt or Paddle order reference you received by email at the time of purchase. You can reach us at:

Email: madebyklen.contact@gmail.com

You may also request a refund directly through Paddle using the link in your purchase confirmation email, or via Paddle's buyer support at paddle.net. We aim to respond to all refund requests within 2 business days.

5. Subscriptions and Cancellations

For subscription plans:

• You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future renewals.
• When you cancel, you retain access until the end of your current billing period. We do not automatically prorate or refund the unused portion of a billing period, except as required by applicable law or under the 14-day guarantee above.
• Renewal charges are generally non-refundable. If you were charged for a renewal you intended to cancel, contact us within 14 days of the renewal date and we will review your request in good faith.

6. Non-Refundable Circumstances

Refunds may be declined in cases including, but not limited to:

• Requests made after the 14-day money-back window (except renewal reviews described above)
• Accounts suspended or terminated for violation of our Terms of Service
• Evidence of fraud, abuse, or excessive use inconsistent with normal usage
• Repeated refund requests indicating misuse of this policy

7. Consumer Rights (EU / UK)

If you are a consumer located in the European Union or the United Kingdom, you have a statutory right to withdraw from a purchase of digital content within 14 days. However, by starting to use the service immediately after purchase, you acknowledge and expressly consent that the service begins during the withdrawal period, and you accept that you may lose your statutory right of withdrawal once the digital service has been fully performed. This does not affect your other statutory rights.

8. Processing Time and Method

Approved refunds are issued to the original payment method used at checkout, processed through Paddle. Once approved, refunds are typically completed within 5 to 10 business days, though the exact timing depends on your bank or payment provider.

9. Chargebacks

If you have an issue with a charge, please contact us first — we are happy to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated with Paddle.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect upon posting on this page. The version in effect at the time of your purchase governs that transaction.

11. Contact

For any questions about refunds or this policy:

Klen Digital LLC
33 N Gould St, Sheridan, WY 82801, United States
Email: madebyklen.contact@gmail.com